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Utilities have basically the same aims which are to provide energy and water to their customers in a safe manner. In the process, such function revenue stream must be safeguarded and the customer satisfaction put first. Utility billing systems has increased customer satisfaction and also improved client management.
The objective of a effective billing system is to keep track of the usage of the products and services provided and also to collect customer data. The utilities all strive to deliver water and energy in a safe and efficient way while protecting service source of revenue, minimizing the expenses and making sure the customer is satisfied.
Manual meter reading has been used for a long time in most countries. However, there are cases especially in the rural areas where it may be very difficult to access the meter in order to read. This makes manual meter reading time consuming.
The calls made to the center are analyzed and those that can be avoided with automation identified. Utilities that have adopted a utility invoicing software have reported substantial decrease in customer complaints and increased customer satisfaction.
As part of installing an automated reading system the utility will have to put together an accurate database of their meters and customers. Most of these utilities report many unregistered service connections or missing accounts from the old database. Therefore, illegal connections are removed or registered appropriately into the system to generate new revenue.
Automated billing software specifically tailored for the function is a move towards improving the overall operations. To determine the potential benefits of automated billing software there needs to be a deep understanding of the operating characteristics of the utility. The utility provider should identify aspects of automation that will benefit them.
They may also have to face owners of the homes who are hostile and prevent them from acquiring the data. There is also the danger of people who may pose as employees of such company illegally and gain entry into peoples homes to cause harm. Automatic meter reading minimizes these risks by minimizing the number of workers being sent to read meters.
Automated meter reading enable flexible schedules for reading these service usage thereby avoiding delays in summary billing of accounts. Summary billings are usually for customers who have multiple businesses within the area. Therefore, it necessitates the utility to hold bills of the individual businesses until all of their accounts in the summary billing are read. With automated billing software, all the accounts can be read on time enabling the summary bills to be provided to the customers promptly.
Customers with multiple locations are also well catered for in this system. The software will enable the utility to setup the multiple locations of this customer as belonging to a single user. Therefore, the customer will receive a summary invoice for all the accounts.
The objective of a effective billing system is to keep track of the usage of the products and services provided and also to collect customer data. The utilities all strive to deliver water and energy in a safe and efficient way while protecting service source of revenue, minimizing the expenses and making sure the customer is satisfied.
Manual meter reading has been used for a long time in most countries. However, there are cases especially in the rural areas where it may be very difficult to access the meter in order to read. This makes manual meter reading time consuming.
The calls made to the center are analyzed and those that can be avoided with automation identified. Utilities that have adopted a utility invoicing software have reported substantial decrease in customer complaints and increased customer satisfaction.
As part of installing an automated reading system the utility will have to put together an accurate database of their meters and customers. Most of these utilities report many unregistered service connections or missing accounts from the old database. Therefore, illegal connections are removed or registered appropriately into the system to generate new revenue.
Automated billing software specifically tailored for the function is a move towards improving the overall operations. To determine the potential benefits of automated billing software there needs to be a deep understanding of the operating characteristics of the utility. The utility provider should identify aspects of automation that will benefit them.
They may also have to face owners of the homes who are hostile and prevent them from acquiring the data. There is also the danger of people who may pose as employees of such company illegally and gain entry into peoples homes to cause harm. Automatic meter reading minimizes these risks by minimizing the number of workers being sent to read meters.
Automated meter reading enable flexible schedules for reading these service usage thereby avoiding delays in summary billing of accounts. Summary billings are usually for customers who have multiple businesses within the area. Therefore, it necessitates the utility to hold bills of the individual businesses until all of their accounts in the summary billing are read. With automated billing software, all the accounts can be read on time enabling the summary bills to be provided to the customers promptly.
Customers with multiple locations are also well catered for in this system. The software will enable the utility to setup the multiple locations of this customer as belonging to a single user. Therefore, the customer will receive a summary invoice for all the accounts.
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