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Recent Cyber Monday deals from HP extended the offer of a totally free Nook. But the small print suggests that free isn't really always free. Read on and learn how to defend yourself.
Not completely free
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that involved a free Nook e-reader. Every little thing was fine until Brian decided the Ultrabook was not exactly what he was trying to find. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
Others have had same issue
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not really free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the gadget.
Small print states not free
Not according to HP's small print. The Nook was sandwiched in as part of the laptop purchase price. This information was supposedly well-hidden, but because it was publicized someplace, the customer was bound by the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
Not completely free
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that involved a free Nook e-reader. Every little thing was fine until Brian decided the Ultrabook was not exactly what he was trying to find. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
Others have had same issue
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not really free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the gadget.
Small print states not free
Not according to HP's small print. The Nook was sandwiched in as part of the laptop purchase price. This information was supposedly well-hidden, but because it was publicized someplace, the customer was bound by the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
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